RETURN POLICY

We at joyitishop hope you love your new purchase. If not, we will happily accept your return for a refund or an exchange; subject to the conditions below.

  • Products can be returned or exchanged within 18 days of the shipment date, excluding Final Sale items. Returned or exchanged items must be dropped off at the designated shipping facility within the 18-Day Return Period.
  • Returns are for domestic orders in U.S. lower 48 States only (does not include Alaska, Virgin Islands, Puerto Rico and Hawaii, etc).
  • We will not accept returns for items that have been worn, damaged, stained or scented. Items must have tags and labels still intact to be accepted for returns or exchanges. joyitishop reserves the right to refuse any compromised items affected by the individual factors mentioned above. In some cases, joyitishop might charge a cleaning/restocking fee.
  • In the event that you make a purchase during a promotion where the total discount you received is dependent on the grand total cost of the order (Buy More, Save More Sale) and you wish to return an item(s), then the discount you qualified for is subjected to change to a lower discount as dictated by the promotion. Refund will then be recalculated accordingly to reflect promotional terms.
  • Exchanges are free. Simply indicate the sizes you wish to exchange on the note, and we will ship out the exchanged products as soon as we receive the returns.